Platform Terms
The service
Mercantora is software operated by BrownGlobal Holdings LLC for independent businesses to manage commerce, courier delivery and bookings. It is not a marketplace, delivery carrier or the seller of the business’s goods/services.
Eligibility and responsibilities
You must be 18 or older and authorized to bind the business. The business is responsible for goods/services, staff and drivers, fulfillment, customer support, refunds, licenses, taxes and its privacy notices. These terms do not exclude liability that cannot lawfully be excluded.
Platform fees
Standard: no monthly subscription, 5% of commerce/bookings sales and 10% of courier-only delivery charges. Pro: US$49/month, 2.5% commerce/bookings and 5% courier delivery charges. Courier fees exclude transported goods. Delivered retail orders may incur commerce fees on goods plus a delivery fee share. Sales taxes are excluded from the fee base; refunded sales reduce eligible fees.
Payments
With Stripe Connect direct charges, the business is the merchant of record, receives sales into its connected account and covers processing fees, refunds and disputes. Stripe eligibility and terms apply. Businesses collecting outside the platform receive a manually reviewed monthly platform-fee invoice. Cash is never deducted automatically by Mercantora.
Subscriptions and cancellation
Pro billing starts only when checkout is completed and payment confirmed. It renews monthly in USD. Cancel through the billing portal before renewal; Pro lasts until the paid period ends, then Standard rates apply to new transactions. Applying does not charge you. Mandatory statutory rights remain unaffected.
Acceptable use
Do not use the platform for illegal goods/services, fraud, infringement or unauthorized access. Access may be paused for violations or overdue invoices, subject to law. Availability is not guaranteed; maintain necessary backups and contingency procedures.
Acceptance and concerns
The authorized representative accepts by checking the agreement box and typing their name. We retain the agreement version, account and acceptance time. Georgia law governs to the extent permitted without excluding mandatory local protections. Material fee changes require notice and acceptance before applying new pricing to existing agreements. Contact admin@brownglobal.app.